📢 Printer Issues 19/03: Microsoft have released a Windows 10 Update that fixes the printer crashing issue. Please refer here for further instructions.

This page was last updated: 19/03/21 at 02:00pm

We are currently experiencing a high volume of calls at the moment due to the latest Windows update that is causing printer issues.

If your computer is freezing, crashing or receiving a blue screen when attempting to print from Z Dispense, it is most likely caused by a Windows 10 update.

Windows Releases Fix - How to Update Windows 10

Microsoft/Windows has addressed the issue here and have released an update on the 15/03/21 that should fix up the issue.

You should no longer need to remove the Windows 10 Updates and can unpause your Windows Update to get the latest version that contains the fix.

Note: This process of updating Windows 10 can take some time and it is recommended to do it after hours or when it's not too busy.
  1. Click on the Start Button then go to Settings
  2. In the next window, select Update & Security
  3. If the system prompts you to update to Windows version 20H2, click on Download & Install



  4. Once it has updated, it will prompt you for a restart. Proceed with this.

    Note: This process of updating Windows 10 can take some time and it is recommended to do it after hours or when it's not too busy.

I need more help!

If you are still having issues with updating the Windows 10 Update, it is best to contact your IT/Hardware technician

Please let us know if you need any assistance - we are still here to help but due to the high volume of calls at the moment, it may take us a little longer to get back to you.

Thank you for your patience and understanding.

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